GP Frequently Asked Questions

How to get started
  • How can my practice enable MediTracker?

    To let your patients use MediTracker, your practice needs to install a lightweight software connector called the MediTracker Connector. This connector can be downloaded here.

    MediTracker Connector is compatible with Best Practice, Medical Director 3 and ZedMed. If you use Best Practice, the MediTracker Connector can also be installed and enabled directly from the Best Practice monthly data update.

    Setup takes less than a minute and has no noticeable affect on a computer’s performance.

  • What does MediTracker cost to use?

    MediTracker is free for GPs and clinics. Patients pay an annual subscription fee of $5.99 which begins with a one-month free trial.

Information displayed to patients
  • What information does MediTracker display to patients?

    MediTracker displays a GP medical summary that includes past and current problem history, medications, allergies, immunisations, measurements and pathology results retrieved from the patient’s record in the practice’s clinical software.

    MediTracker does not retrieve GP notes, documents, or any records marked confidential.

  • Can I see what MediTracker looks like?

    Yes. If you wish to see an example patient record in MediTracker, download the MediTracker App from the Apple App Store or from Google Play. Open the app, click “sign in”, then enter the following credentials:

    User: jappleseed
    Password: test.123

  • Can practices control the display of pathology results to patients?

    Yes. MediTracker allows the medical practitioner to delay the display of pathology results up to 20 business days after they have been actioned by the GP and added to the patient’s clinical record. This means you can first discuss results with a patient before the data is visible in MediTracker. Additionally, the display of pathology results can be blocked for individual patients. 

    For more information about the publishing of pathology, download GP Provision of Pathology Results

  • What if a patient’s medical record is not up-to-date?

    MediTracker displays an in-app message to patients to encourage them to book an appointment with you if they have any concerns about the accuracy of the information that MediTracker displays. This enables you to keep your patient records up to date and continuously improve data quality in collaboration with your patients.

Connecting to Patients
  • How does MediTracker connect with your patients?

    When a patient signs up for MediTracker, MediTracker will match the patient’s name, date of birth, Medicare number and mobile number with the information stored in your clinical software. If an exact match is found, then the patient will be able to download their GP summary medical record from your practice to their mobile device.

  • When are patient medical records uploaded to MediTracker?

    A patient’s GP summary medical record is only created in MediTracker when they request it.

    Precedence does not store patient data unless the patient consents to receiving the information and requests that it be retrieved from the GP clinical system.

  • What happens if patients don’t have Internet coverage?

    Even if patients are disconnected from the Internet, MediTracker will continue to work. It securely stores the most recent copy of a patient’s GP medical record on their mobile device so it can be accessed online or offline, 24/7, anywhere in the world.

  • Which of my patients can get their GP Summary Medical Record on MediTracker?

    When you enable the MediTracker Connector, all your patients who purchase a MediTracker subscription and elect your practice as their primary care practice will be able to access their GP Summary Medical Record.

    If you wish to only offer MediTracker to selected patients, you can instead choose to use Precedence’s cdmNet service, which allows you to individually register patients for MediTracker. See “What is the cdmNet Coordinated Care Platform?”

  • Can family members use MediTracker to access patient data?

    Users can provide their consent to a family member or caregiver to access their GP Summary Medical Record by sharing their MediTracker username and password.  For example, with consent, a family member could login to the accounts of their parents and their children.

Privacy and security
  • What protections are in place to ensure information security?

    Precedence uses industry best practice for data connectivity, secure record storage, security audits, disaster recovery, staff training and support.

    The MediTracker network uses SSL/TLS encryption for data transport, the same level of encryption used by leading banks and government agencies. All data is hosted in Australia on dedicated (non-shared) hardware in an ISO27001 certified facility.

    Patients are provided PIN/Touch ID security within MediTracker in addition to the usual device level security.

  • How is a patient’s privacy protected?

    MediTracker protects privacy through security at multiple levels. It requires patient consent for access and sharing of information. Patient consent is obtained through the MediTracker app and does not impose any additional effort for the GP practice.

    Precedence complies with the following policies and legislation:

    • Health Records Act 2001 (Victoria)
    • Privacy and Data Protection Act 2014 (Victoria)
    • My Health Records Act 2012 (Commonwealth)
    • Healthcare Identifiers Act 2010 (Commonwealth)
    • Privacy Act 1988 (Commonwealth)
    • Australian Privacy Principles (2014)

    For more information, see Precedence’s Privacy Policy

  • Does Precedence access personal patient data for its own purposes?

    In certain circumstances, Precedence staff may need to access personal patient data stored in the MediTracker cloud. Access is strictly controlled and limited to providing technical support or when required by law. Precedence maintains full audit logs of all data access activity.

    De-identified data (that is, data for which it is not practically possible to identify the individual) may be used for research purposes or for improving MediTracker and other Precedence services.

About
  • How does MediTracker work?

    MediTracker works seamlessly behind-the-scenes. There is nothing the GP or practice needs to do to keep MediTracker records up to date.

    Patient data is uploaded from your practice clinical software to the MediTracker cloud when a patient connects to your practice. This data is then downloaded to the MediTracker app. The medical record is automatically updated overnight whenever the patient record is changed in your clinical software.

    MediTracker is powered by Precedence Health Care’s cdmNet Coordinated Care Platform.

  • How is MediTracker different from the My Health Record?

    Unlike My Health Record, which is a general information store of patient health data available to all authorised clinicians, MediTracker is a cloud-based network that seamlessly connects GPs, patients, and their care team to one another. It aims to improve the GP-patient relationship and increase patient loyalty to a single GP practice, as recommended in the recent report by the Primary Health Care Advisory Group.

    • The GP medical summary is automatically made available to the patient in real time and always up-to-date, without the GP or practice having to update the record manually.
    • MediTracker connects patients directly to their primary GP practice to encourage GP-led patient-centred care
    • The MediTracker GP medical summary is only accessible to the patient’s primary GP, the patient themselves, and the patient’s care team as selected by the GP and the patient.
    • The GP medical summary includes observations and selected (non-sensitive) pathology data, currently not available in My Health Record
    • Clinical data is displayed longitudinally in graphical form, rather than having to search through multiple documents
    • Patient self-monitored data, including health and fitness measurements from home monitoring devices and wearables, can be automatically uploaded and shared with the patient’s GP and care team.
  • What is the cdmNet Coordinated Care Platform?

    cdmNet is a coordinated care platform that securely connects providers and patients throughout the health system. It is the engine that powers MediTracker, ensuring secure connectivity among the GP, patient, and care team and managing their interactions with one another. It also provides a number of other application services for supporting coordinated team care, beyond MediTracker. For further information go to www.cdmnetplatform.com.

Endorsements and liability
  • Do health professional and consumer organisations support MediTracker?

    The Royal Australian College of General Practitioners has endorsed MediTracker as a part of the cdmNet suite of healthcare solutions for supporting quality improvement in general practice.

    In addition, a number of health-related consumer bodies, including Diabetes Australia and Movember Foundation, have endorsed MediTracker in recognition of the benefits it offers to patients and their community.

  • Does use of MediTracker affect a GP’s professional indemnity insurance?

    Advice from leading indemnity insurers is that use of MediTracker will not affect a GP’s liability insurance.

    As MediTracker extracts a view-only medical record summary, the provision of health information to the patient is similar to the use of My Health Record or a printed version of a patient’s medical summary. MediTracker does not extract GP notes, documents, or any information marked as confidential.

    The provision of this information to patients should improve patient safety and also enable them to provide feedback to you if there are any omissions or errors in the record.

    Nevertheless, you may wish to advise your indemnity insurer that you are sharing your patient records electronically.